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Absolute Vietnam from Hanoi to Saigon – 21 Days

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Hanoi Voyages > Panorama > Absolute Vietnam from Hanoi to Saigon – 21 Days
HIGHLIGHTS

Explore colonial streets and get up close to culture and traditions
From charming Hanoi’s Old Quarter to ethnic tribes in Sapa, soak it all in your unique authentic journey

Explore a range of UNESCO World Heritage Sites
Halong Bay, Phong Nha, Trang An, Hue, Hoian – You name it! All the most beautiful places in Vietnam are in the palm of your hands.

Take a break
Eat like a royal in Hue, board a Mekong Delta cruise or enjoy beach at Phu Quoc. Up to you.

DETAILED ITINERARY

Day 1Hanoi - Arrival

A Hanoi Voyages representative will welcome you when you arrive at the airport and transfer you to your arranged accommodation where check-in time is 2pm.

  • A water-puppet show, a traditional and ancient art form, unique to Vietnam
  • As an introduction to Vietnamese cuisine and culture, a “welcome dinner” with a Hanoi Voyages representative will be used as an opportunity to clarify and review your itinerary. Let the excitement commence!

Highlight experience: Taste the traditional Vietnamese cuisine

Day 2Hanoi - Highlights - Night Train - Lao Cai

Begin the journey by unravelling Vietnamese culture, history, and religion in the capital of Vietnam with Hanoi’s highlights:

  • Ho Chi Minh complex which includes the mausoleum for the nation’s hero-Ho Chi Minh, his modest former residence, the Presidential Palace, and the One Pillar Pagoda
  • The Temple of Literature, a fine example of traditional Vietnamese architecture founded in 1070 by Emperor Ly Thanh Tong, and dedicated to Confucius to honor literary scholars. Vietnam’s first university was also established here in 1076
  • The museum of your choice either the National Fine Arts Museum, the Ethnology Museum, or the Vietnamese Women Museum
  • A ride of exploration through the lively ‘Old Quarter’ (over 1000 years old) by traditional cyclo

Experience an overnight trip to Sapa on a night train that is equipped with private sleeper beds in clean, air-conditioned shared cabins of up to four people.

    Highlight experience: Grab a coffee at the Old Quarter

Day 3 Lao Cai - Sapa - Trek Villages

You will arrive early in the morning at Lao Cai Train Station where your guide will welcome and transfer you to a hotel to rest and have breakfast before starting a new day of discovery:

  • Hike within the village of Y Linh Ho in Muong Hoa valley among the terraced rice fields
  • Trek to the village of the H’mong minority, Lao Chai
  • Walk two km to Ta Van village, inhabited by the Giay ethnic tribe
  • Continue through trails, forests, and gardens to the Black H’mong ethnic group’s village: Ma Tra

Highlight experience: Admire the wonderful landscapes of the rice terraces and meet the locals

Day 4Sapa - Bac Ha - Trekking - Homestay

Transfer to Bac Ha where the relief from tourists is apparent.

  • Tour to the H’mong Kings House that was built by the French in 1920
  • Arrive at Ban Pho village and meet with the colourful Tay and H’mong members

Continue to engage with local people by familiarizing yourself to your homestay.

    Highlight experience: Meet the locals and discover their way of life

Day 5Bac Ha - Market - Bus - Hanoi

Held only on Sundays, the colourful and vibrant Bac Ha Market awaits your presence:

  • Meet many ethnicities: Flower H’mong, Black Dzao, Tay, Dzay, Ha Nhi and Nung
  • After a day of discovery and meetings, relax on the bus ride back to Hanoi.

Highlight experience: Meet the ethnicities and discover their way of life

Day 6Hanoi - “Halong bay on land” - Trang An Landscape Complex - Tam Coc

From Hanoi, travel to the Trang An – a UNESCO World Heritage site of both cultural and natural significance.

  • Visit Hoa Lu, the site of the country’s first capital, which covered almost three sq km.
  • Board a sampan and navigate Trang An River where limestone towers rise above rice fields.
  • Bike towards Bich Dong Pagoda where you may access the pagoda by climbing the stairs carved into rock walls.
  • If timing allows, continue biking through the countryside to the Thai Vi temple in Tam Coc.
  • Acquaint yourself with your homestay host and settle yourself into their daily routine.

Highlight experience: Get on board a sampan and navigate Trang An river to admire the fascinating landscape

Day 7Tam Coc - Halong Bay - Cruise and Night on Board

Transfer to go sail the spectacular UNESCO World Heritage site seascape: Halong Bay. Your cruise will navigate to Bai Tu Long Bay, a well-selected route beyond the main tourist circuit. Get ready to experience the bay’s treasures.

  • Admire the fascinating formations of the bay.
  • Adventure within the fantastically formed Thien Canh Son cave.
  • Retreat to the white-sand beach of Hon Co Island and participate in activities such as kayaking or swimming.
  • Relish the taste of skillfully prepared local seafood.
  • Settle into your cabin while the boat anchors for a night’s rest.

Highlight experience: Admire the fascinating landcape of the bay

Day 8Halong Bay - CRUISE - Hanoi - NIGHT TRAIN - Dong Hoi

Delight in breakfast with an astonishingly enchanting view under the morning sun.

  • Visit the Vung Vieng fishing and pearl farm via a rustic row-boat.
  • Dive into the refreshing waters of the bay.
  • Indulge in lunch and appreciate the fresh ingredients used to craft the dish.
  • Return to the port in the early afternoon to travel back to Hanoi.
  • Settle into an evening flight from Hanoi to Hoi An. Arrive and be welcomed by our guide and be transferred to your arranged accommodation.

Highlight experience: Get into a rustic row-boat and visit Vung Vieng village

Day 9 (or early FLY) Dong Hoi - Phong Nha National park - Paradise cave

You will arrive early in the morning at Dong Hoi Train Station where your guide will welcome and transfer you to a hotel to rest and have breakfast before starting a new day of discovery:

  • Discover Phong Nha by car through Phong Nha national park, visit animal rescue centre, botanical garden.
  • Visit Phong Nha cave, which is a UNESCO World Heritage site in Phong Nha – Ke Bang National Park in Quang Binh. This cave is voted as one of the most wonderful caves in the world for a number of reasons: for its longest underground river, the most beautiful and widest dry cave, most beautiful sandbank and reef, as well as for its most spectacular stalactites, stalagmites and longest water grottos. It is well worth a visit, especially for the journey up the river and into the cave in a traditional Dragon Boat. Suitable for any fitness level.
  • Paradise cave (Thien Duong cave) has been considered as the largest dry cave in the world. The interior feels as lofty, heavenly and humbling as a grand cathedral. With vaulted ceilings rich in stalactites, it’s an exceptionally pretty cave.

Highlight experience: Be dazzled by the idyllic Phong Nha cave

Day 10Phong Nha – Villages cycling (easy – ½ day)

Our guide will brief and review the rules on village roads when you prepare biking suite, bag for one more adventure day.

You will be picked up at your hotel in Phong Nha to the starting point for briefing and to review the rules on village roads.

Begin your cycling journey:

  • Cycling along Son River to reach to Bong Lai village with the opportunity to join in local farming activities in the rice paddies or peanut fields or learning how Vietnamese style popcorn is made.
  • Stop at Gia Hung village, where there is a local rice wine shop which is known as the best in the area. Learn how to make rice wine – you are invited to taste some but remember that we will keep cycling after that!
  • Leaving the village, you will take a local ferry to reach to the other bank of Son River. From here, we will be cycling on unpaved roads paths.
  • After some uphill, descend into Bong Lai valley where you will be visiting to a local farm runs by a VC Veteran couple. Learn how they do farming and enjoy the seasonal fruits in their farm.
  • Later on, cross the Rao Con River to get to a recently famous attraction of Phong Nha – the Pub with cold beer – which is featured on Huffington Post. Take your cold beer or soft drink and enjoy the view from the hill in the fresh air.
  • Lunch with roasted chicken and vegetable and peanut sauce at “Pub with cold beer” or with pork cooked in a bamboo tree will be served at the Farm of the veteran couple.

Highlight experience: Have a break into the Pub with cold beer

Day 11Dong Hoi – Vinh Moc – DMZ – Hue

  • After breakfast, start your journey to Dong Hoi, along with the sea to Cua Tung Beach, have a coffee break and enjoy the nice breeze from the sea.
  • Reach to the Vinh Moc tunnel, the refuge of some 400 North Vietnamese refugees during the bombing operation “Rolling Thunder” with over 2000 days, know more about the Vietnam War and how the people lived during those hard days.
  • Drive back to Dong Ha for lunch break.
  • After lunch, continue the north to the old DMZ, the old de-factor border between North and South Vietnam for 18 years, where we will take a walk on the Freedom Bridge across the Ben Hai River, the river that was the only true physical demarcation line between the two Vietnams.
  • Drive all the way back to Hue.

Highlight experience: Go through the Vinh Moc tunnels to discover how village people hide during the War

Day 12Hue- Highlights

The cultural and geographical center of Vietnam, Hue has been recognized as a UNESCO World Heritage Site for the ancient relics, historical monuments, and fine continuation of imperial traditions. Discover Hue, Vietnam’s former capital, built by the Nguyen Dynasty…

  • Stroll through the Imperial Citadel, and imagine the brilliance of bygone days.
  • Visit Thanh Tien village – a village that has been crafting paper flowers for 400 years.
  • Experience a conical hat and incense-making village, a real microcosm of Vietnam as a whole!
  • Peer into the magnificent mausoleum of Khai Dinh, the final emperor’s resting place.
  • Admire the graceful garden-style homes at An Hien.

Highlight experience: Discover the fascinating culture and history of Vietnam

Day 13Hue - Thuy Bieu Cooking class

After breakfast, a transfer from your hotel to Toa Kham wharf for a cruise on the legendary Perfume River.

  • Buy fresh ingredients for the cooking class at Dong Ba in the packed open-air market.
  • Embark on a traditional dragon boat heading for Thien Mu pagoda – the symbol of Hue city.
    Continue cruising the picturesque Perfume River, surrounded by rural scenery, before reaching Thuy Bieu Village:
  • Go for an adventurous amble or bicycle ride to visit the garden-house styled homes, ancestral temple, and the village
  • Prepare traditional Hue cuisine carefully with the chef and tuck into your “achievement” afterward
  • Relax by dipping your feet in medicinal herb water – a traditional therapeutic practice – and unwind with an excellent massage by a visually-impaired masseuse

Highlight experience: Get ready for the cooking class to learn more about Hue cuisine

Day 14Hue - Hai Van Pass - HOIAN - Highlights

Take a drive to Hoian via the Hai Van Pass, known as “the pass in the clouds”, which offers spectacular views.
Take in the “living museum” that is the riverside port town of Hoian – a UNESCO World Heritage site in its entirety:

  • Stroll through the delightful trading port and see the remaining centuries-old buildings in Hoian.
  • Scuttle down Hoian’s narrow alleys, passing charming homes with wooden balconies, fascinating architectural features, beautiful temples, and the famous covered Japanese Bridge.
  • Visit a lantern factory where you can try your hand at making your own lanterns!
  • Discover the historic port area of the city, lit up at dusk by hundreds of beautifully coloured lanterns that create spectacular photo opportunities.

Highlight experience: Take a drive to Hai Van Pass

Day 15Hoian - FREE time - FLY - SAIGON

  • Take in the literal “breathe of fresh air” that is the riverside port town of Hoian.
  • Settle into a morning flight from Hoian to Saigon. Arrive and be welcomed by our guide at the airport and be transferred to your arranged accommodation.

  • Highlight experience: Enjoy your free time in Hoian

Day 16Saigon - Highlights

Saigon (currently Ho Chi Minh city) varies from the rest of Vietnam due to its modern flair. Various cultures mesh together to create a colourful city with foreign influences:

  • Built by the Cantonese congregation, Thien Hau Temple and the Binh Tay Market both reside in the Cholon district
  • The War Remnants Museum houses a history of locals’ perspectives of the American/Vietnam War
  • The old Presidential Palace is where victory was declared after years of fighting and is preserved as found with vehicles still in the garages
  • The Notre Dame Cathedral and Old Saigon Post Office are both magnificent displays of French architecture

Highlight experience: Visit the War Remnants Museum to learn more about the history of Vietnam during the war

Day 17 Saigon - MEKONG - CRUISE and NIGHT on board

Leave Saigon behind and head for the rich, fertile lands of the Mekong Delta region and its extraordinarily busy inhabitants:

  • Wind along narrow waterways on a local sampan and observe productive rice fields, fruit orchards, and historical buildings.
  • Visit local industries in Riverside homes, see the manufacture of regional specialities such as coconut candy, rice paste etc.
  • Observe the floating market at Cai Be.
  • Arrive in Sa Dec, a Venetian-style settlement with properties on the water.
  • Tour the old neighbourhood with its colonial French and Chinese architectural influences.

Highlight experience: Get on board into sampans to navigate on the Mekong waters

Day 18Mekong - CRUISE and NIGHT on board

From Long Xuyen, cruise to Tiger Island.

  • Observe the lushly thick vegetation along the riverbanks, and the life of local people.
  • Admire the workmanship and architecture of yesteryear.
  • Revel in your surroundings as you take dinner in an ancient house in Choi Moi, meet the family who owns this house, and learn more about the traditional way of life in South Vietnam.
  • Continue your cruise towards Rach Gia.

Highlight experience: Meet the locals and discover their way of life

Day 19Mekong - CRUISE - Rach Gia - BOAT - Phu Quoc

  • An early breakfast will be served in order to be on time for the boat connection to Phu Quoc.
  • Absorb the ambience of Rach Gia, situated in the Gulf of Thailand, and famed for its fishing and agricultural produce.
  • Embark on your second boat of the day, and head to the island paradise that is Phu Quoc.

Highlight experience: Relax and get ready for the next exciting day in Phu Quoc

Day 20Phu Quoc- Free time

Highlight experience: Rejuvenate on fine sand beaches, accompanied by aquamarine waters.

Day 21Phu Quoc- Free time- Fly- Saigon

  • Rejuvenate on fine sand beaches, accompanied by aquamarine waters.
  • Transfer to the airport for your departure flight to Saigon and your flight home

What makes our tailor-made holidays different?

  • Unique activities and places
  • Itinerary crafted by you, and us, local experts
  • Hand-picked authentic experiences
  • Well-selected accommodation with spirit
  • Adjusted to your budget and your time
  • Private assistant and English speaking guides

Entrust us with your dream

Together we will create it

  info@hanoivoyage.com
  + 84 98 30 33 966 

Feeling inspired from this journey?

Enquire now and get your free quotation!

EXTENSION

BEACH BREAK - 4 DAYS - VIETNAM
SIEM REAP - ANGKOR WAT - 4 DAYS - CAMBODIA
LUANG PRABANG ANCIENT TOWN - 4 DAYS - LAOS

 

Lounge on the beach and let the sand kiss your toes!

Vietnam’s 3,444 km (2,140 miles) long coastline and tropical/ subtropical climate make it the perfect place for those who wish to spend their holidays swimming in warm turquoise water and sunbathing on a white-sand beach, at all times of the year!

PHU QUOC – FLY from SAIGON Ready your senses for something truly exceptional? Phu Quoc is worth the wait. This island is the perfect tropical paradise for your getaway.

NHA TRANG Wide boulevards and white sandy beaches signal relaxation and happiness, the Nha Trang Bay is an attractive seaside stopover.

CON DAO – FLY from SAIGON An hour flight from Saigon to the white-sand beaches, translucent water, well-preserved scenery. On the program: idleness, diving, trekking in the jungle and visiting the National Park to meet sea turtles.

MUINE 4 hours’ drive from HCM, with coconut trees, white sand, and ochre sand dunes, all on a canvas of deep blue sky. Just divine! You will have fun sliding on the sand dunes and love the charming images of the animated port. Muine is a beach with a small market in that open fresh shellfish; and small round fishermen’s boats that are so special. Nature also offers you the sight of beautiful red canyons, the result of erosion in the rainy season.

 

THE CULTURAL SIEM REAP – ANGKOR WAT 4 days/3 nights

Be enchanted by the awesome Temples of Angkor and the history of Khmer Kings discovered at the magnificent UNESCO Heritage site.

Day 1 – SAIGON – FLY – SIEM REAP   Settle into a flight from Saigon to Siem Reap. Arrive and be welcomed by our guide and be transferred to your arranged accommodation. Overnight in a hotel with breakfast.

Day 2 – SIEM REAP – ANGKOR THOM – TA PHROM – ANGKOR WAT   Arriving in Angkor Wat, you will rove among the ruins of the world’s most famous Hindu temple complexes, built for gods, and fit for kings: Baphuon (a temple in honour of another Hindu deity, Shiva) with its spectacular layered structure, the Terrace of the Leper King with its beautiful carvings of gods, nagas, and dancers; the Royal Enclosure and its small and particularly significant temple, Phimeanakas. Overnight in a hotel with breakfast.

Day 3 – SIEM REAP – BANTEAY SREI – BANTEAY SAMRE Advance to an off-the-beaten-track site, an hour away from Angkor Wat, encountering stunning Cambodian countryside and uncovering more temples: visit Banteay Srei, called the citadel of women and come face to face with the meticulously restored enclosed temple of Banteay Samre, complete with carvings of lions and nagas. Overnight in a hotel with breakfast.

Day 4 – SIEM REAP – TONLE SAP – Departure Travel to Tonle Sap and find yourself surrounded by a completely aquatic landscape, see how everyday life is transformed by its proximity to and dependence on water. Free time until your transfer to the airport for your departure flight

 

 

A natural wild and mysterious! /2 days 1 night

« History, Nature and Spirituality » are the word that resonates with travelers of this divine, landlocked country“The ancient kingdom of a million elephants” reflects its rich historical heritage by the splendor of its many temples dedicated to Buddha.

Day 1 – Luang Prabang – Highlights – Dinner on Cruise
Discover this serenity town, a designated UNESCO Heritage Site on Tuk Tuk to visit: The National Museum (Ancient Royal Palace), the Wat Xieng Thong, Wat Ahman, Wat Mai the richly decorated temple. See the Ock Pop Tok textile gallery. In the afternoon, embark on a traditional boat to cruise long Nava Mekong river. Enjoy dinner with Baci ceremony and traditional dance show. Overnight in a hotel with breakfast.

Day 2 – Luang Prabang – Khuang Sy Waterfall – Ethnic Minority Villages

Departure to the beautiful waterfalls Khuang Sy about 30km from Luang Prabang. En route, visiting min0rity villages such as H’mong village of Ban Thinkeo, Khmu village of Ban Thapaene and weaving village of Ban Xang Khong where traditional product also called Saa paper made from mulberry leaves.  Get to the waterfall, nestled in the lush tropical vegetation, a beautiful clear pool for swimming. Back to Luang Prabang for your departure flight.

 

TRAVEL NOTE

TIME TO VISIT VIETNAM

Northern Vietnam

January
January
February
March
April
May
June
July
August
September
October
November
December
The weather is foggy and much colder in Sapa
10°C–15°C (50-60°F)
The weather is foggy and much colder in Sapa
10°C–15°C (50-60°F)
Cloudy skies and little rain
17°C-25°C (63°-77°F)
Cloudy skies and little rain
17°C-25°C (63°-77°F)
Temperatures are getting higher and the rain start to fall
25°-35°C (77°-95°F)
The amount of rain rises with the temperature
25°-35°C (77°-95°F)
The amount of rain rises with the temperature
25°-35°C (77°-95°F)
The amount of rain rises with the temperature
25°-35°C (77°-95°F)
Less rain and temperature comes back to warmer weather
20°-24°C (68°-75°F)
Less rain and temperature comes back to warmer weather
20°-24°C (68°-75°F)
Less rain and temperature comes back to warmer weather
20°-24°C (68°-75°F)
The weather is foggy and much colder in Sapa
10°C–15°C (50-60°F)

Central Vietnam

January
January
February
March
April
May
June
July
August
September
October
November
December
Dry season with high temperatures, but rain is still common
20°C-35°C (68°F-95°F)
Dry season with high temperatures, but rain is still common
20°C-35°C (68°F-95°F)
Dry season with high temperatures, but rain is still common
20°C-35°C (68°F-95°F)
Dry season with high temperatures, but rain is still common
20°C-35°C (68°F-95°F)
Dry season with high temperatures, but rain is still common
20°C-35°C (68°F-95°F)
Dry season with high temperatures, but rain is still common
20°C-35°C (68°F-95°F)
Dry season with high temperatures, but rain is still common
20°C-35°C (68°F-95°F)
This region is the most affected by the monsoons during
the hot season 20°C-25°C (68°F-77°F)
This region is the most affected by the monsoons during
the hot season 20°C-25°C (68°F-77°F)
This region is the most affected by the monsoons during
the hot season 20°C-25°C (68°F-77°F)
This region is the most affected by the monsoons during
the hot season 20°C-25°C (68°F-77°F)
This region is the most affected by the monsoons during
the hot season 20°C-25°C (68°F-77°F)

Southern Vietnam

January
January
February
March
April
May
June
July
August
September
October
November
December
Warm and dry weather that is perfect for a beach holiday
30°C-35°C (86°F-95°F)
Warm and dry weather that is perfect for a beach holiday
30°C-35°C (86°F-95°F)
Warm and dry weather that is perfect for a beach holiday
30°C-35°C (86°F-95°F)
Warm and dry weather that is perfect for a beach holiday
30°C-35°C (86°F-95°F)
Short violent rainfalls in the late afternoons but still high temp-
-eratures 30°C (86°F)
Short violent rainfalls in the late afternoons but still high temp-
-eratures 30°C (86°F)
Short violent rainfalls in the late afternoons but still high temp-
-eratures 30°C (86°F)
Short violent rainfalls in the late afternoons but still high temp-
-eratures 30°C (86°F)
Short violent rainfalls in the late afternoons but still high temp-
-eratures 30°C (86°F)
Short violent rainfalls in the late afternoons but still high temp-
-eratures 30°C (86°F)
Short violent rainfalls in the late afternoons but still high temp-
-eratures 30°C (86°F)
Warm and dry weather that is perfect for a beach holiday
30°C-35°C (86°F-95°F)

PHYSICAL LEVEL

Cycling Tour:
Level:
This is a middle-level Cycling Tour, appropriate for kids over 6 years old
Kayaking Tour:

Level:
This is a low-level Kayaking Tour, appropriate for kids over 6 years old

PASSPORT AND VISA

Your passport must be valid 6 months after the expected date of your departure from the country.
For Vietnam, we will take care of the whole process for your VISA on arrival.
Cost: $25 US dollars.

  1. After receiving your scanned passport information, Hanoi Voyages will process and obtain an entry permit-Invitation Letter, which is an official document of the Vietnamese government that allows you to enter the Vietnamese soil and guarantees that the visa will be issued at the airport on arrival.
  2. Once Hanoi Voyages receives the Invitation Letter, we will send the document directly to you by email.

WHAT TO PACK

To make sure you will enjoy all of the activities included in this trip without missing of anything, here is a short list of what you should bring with you:
– Trekking shoes (or running shoes)
– Sunscreen
– Sunglasses
– A Raincoat


Feeling inspired from this journey?

Let us create your very own tailor-made holiday!
Handpicking tea in Vietnam

In the words of our customers...

Amazing experience! Thanks to this company we were able to explore the beauties of Viet Nam. Personnel of the company, who we met in person in their office, was very kind and polite. We didn’t have any problems during our trip. Thank you for everything.

Trip to Viet Nam
Katarina B

Everything ran smoothly. Hanoi Voyages treated us to a meal in a lovely restaurant in Hanoi and presented us with gifts to each one of us. I cannot understand why they do not appear at the top of the TripAdvisor list of agents in Vietnam.

Personalised trip for 4
DenisDesollies

Our two weeks in North and Central Vietnam ran like clockwork. The customer service and the level of engagement that the team offered was 5 star. So much so that there is no doubt we will use Hanoi Voyages again for our next trip.

Highly recommended
Avixlee

Thanks to Hanoi Voyages and especially to Mrs Thuy who was so kind with my group of 10 people. I organized the route and they prepared and contracted everything for us. If I ever come back to Cambodia, Laos, Myanmar or Thailand I’ll deal with them again.

A very professional agency
Andreu R

What makes Hanoi Voyages so different?

Authentic

Being born and raised across this continent, we are seasoned local experts with more than a decade of experience, who know how to capture and show you the real Southeast Asia.

Inspiring

With our unique tailor-made tours, our desire is to capture you by our passion for each destination, so together we can create your dream holiday.

Flexible

We listen to you and keep altering the proposal until it fits your idea and we adapt your trip depending on your desires and any circumstances to ensure your smooth and memorable journey.

Attentive

Being responsive and permanently available is what we commit to. From making a perfect plan to ensuring everything goes smoothly throughout your holiday to listening to your feedback, we are here for you.

Dedicated

Customer and community satisfaction is a number one priority for Hanoi Voyages. We are dedicated to providing outstanding service, partnering with local suppliers and being reachable at all times.